Refund Policy

Effective Date: 12/1/2025

Blue Pine Health (“Company,” “we,” “us,” or “our”) is committed to providing transparent and fair refund practices for patients utilizing our telehealth services.

 

Telehealth Consultation Fees

• All fees paid to Blue Pine Health are strictly for professional telehealth services, including medical intake, provider review, and clinical consultation.
• Once a telehealth consultation has been completed and a provider has rendered a clinical decision, the consultation fee is non-refundable, regardless of whether a prescription is issued.
• If a verified technical failure on our platform prevents completion of the consultation, the patient may request a full refund.

 

Medication Costs

• Blue Pine Health does not dispense, ship, or manufacture medications.
• All medications are dispensed and shipped by independent, licensed third‑party partner pharmacies.
• Refunds related to medications, shipping, damaged packages, recalls, or pharmacy fulfillment issues are governed solely by the dispensing pharmacy’s refund policies.

 

Subscription Services (If Applicable)

• Subscriptions may be canceled at any time prior to the next billing cycle.
• Once a subscription payment is processed, it applies to services rendered for that billing period and is not retroactively refundable.

 

Chargebacks & Disputes

• Chargebacks related to telehealth services will be handled directly by Blue Pine Health.
• Medication-related disputes will be redirected to the dispensing pharmacy.

 

Refund requests may be submitted to: hello@bluepinehealth.com